Anastasia Dostovalova

Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner Make well-balanced decisions and help resolved inquiries to defined policies and procedures Use market specific knowledge and insights to spot and scope solutions to improve the support of users

Supervise a wide number of partners (big and medium Russian banks), the main POC. The number of sales persons of partners under personal supervising – more than 1000 Create and support successful help desk (via call center and on-line channel) for bank sale staff and clients Develop collaborative projects – all stages from an idea of the insurance product to IT solution for a partner Have a wide experience in a start of sales, implement sales plans and advertising strategy, achieving marketing goals, preparing training for staff Control and provide the process of claims (in life insurance) - from reviewing and collecting medical documents till communication with clients