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Change management for your management

Original post by Actyx.io. What’s the most difficult part of just about every technology adoption? It’s not the technology. It’s the adoption. Your employees must actually use the technology, and getting their buy-in isn’t a guarantee. In fact, one survey conducted by strategy+business revealed that about 50% of manufacturers believe their employees are not open …

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2020: key insights for successful customer experience solutions in the new year

Original post by Netcentric, A Cognizant Digital Business When it comes to digital experience business and digital marketing, the only constant is change. In 2019, we saw expectations for personalized interactions soar as more brands used technology to put customers at the heart of their digital offering. We’ve already given you a roundup of our key …

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