Customer Support Employee / Customer Support Agent (m/f/d)

Customer Support Specialist
Munich
November 7, 2024
Full Time

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Job Description

To strengthen our team, we are now looking for an experienced and committed specialist (m/f/d) in the area of ​​customer support. As part of our customer experience team, you will process all incoming support requests for our customers. You will also work on the customer journey and the optimization of the various touch points on a daily basis.

Your task

  • You are the first and central contact for our customers
  • You handle all incoming support requests via telephone, chat, email and social media
  • You are responsible for monitoring the various rating platforms
  • You update and maintain our internal database
  • You take over the reporting as Voice of the Customer in the support area
  • You are responsible for solving customer problems, complaint management and escalation of complex issues
  • You provide product-related information and advice on our products and services
  • You ensure high customer satisfaction through excellent customer service and customer-oriented communication

Your profile

  • Completed commercial training or comparable qualification
  • At least 3-5 years of experience in customer support or customer experience
  • Excellent communication skills in German and English, both written and oral
  • High level of service orientation and the ability to empathically understand and effectively resolve customer concerns
  • Self-responsible, structured and solution-oriented way of working
  • Ability to work in a team and willingness to cooperate with other departments
  • Knowledge of CRM systems and MS Office applications

We offer

30 days of vacation

30 days including a special day off on your birthday so you have time to recharge your batteries and pursue your personal interests.

Flexibility

The focus is on work-life balance. You have the opportunity to work partially remotely and organize your working hours flexibly.

Retirement provision

We value the long-term security and well-being of our employees and offer attractive retirement benefits.

Travel expense reimbursement

We subsidize your MVV ticket for local transport in Munich with up to 50 € / month

Teamevents

Community and team spirit are important to us. We regularly organize team events to strengthen the sense of togetherness.

Training opportunities

We offer each employee an individual training budget per year to strengthen you personally and professionally.