Evaluation Search Operation Quality Assurance – German

Job Description

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy—a mission we all believe in and aim toward achieving every day.

To us, every challenge, no matter how difficult, is an opportunity to learn, innovate, and grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That’s how we drive impact—for ourselves, our company, and the communities we serve. Join us.

Building a World Where People Can Safely Discover, Create, and Connect
The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and optimizing search strategies to ensure a positive and safe user experience for our community.

To eliminate any doubt, this role involves reading, viewing, listening to, and examining user-generated content to ensure compliance with community guidelines. Content includes images, videos, and text related to everyday life, but it may also include (but is not limited to) bullying, hate speech, child abuse, sexual assault, torture, bestiality, self-harm, suicide, and murder. It is possible that this role will be exposed to harmful content daily.

What Will I Be Doing

• Conduct quality inspection of various data sets and projects, ensuring they meet project requirements, and maintain timely delivery of QA cases.
• Demonstrate exceptional judgment in resolving ambiguous cases and provide timely feedback, identifying potential risks and suggesting improvements.
• Prioritize quality, safety, and integrity of content, closely monitor business progress, and contribute to product function optimization iterations.
• Collaborate with stakeholders to optimize relevant policies and standard operating procedures (SOPs), supporting training and clarification processes to ensure accurate understanding and data delivery.
• Facilitate calibration meetings with teams involved during appeal processes, analyze cases, and offer solutions and suggestions to enhance team performance, accuracy, and alignment toward project targets.
• Provide data delivery for project metrics, data analysis, root cause analysis (RCA), and action plans during project performance review meetings, business reviews (WBRs, QBRs, etc.).
• Undertake additional compatible and related responsibilities as required by the project, including but not limited to policy localization, internal and external training support, data inspection, calibration meetings, and sensitivity to diverse content.

Qualifications

Minimum Qualifications

• Fluent in German is required as the role involves communication with German markets; fluent English is also required as it is the working language.
• QA experience in moderation projects or equivalent, market knowledge, and understanding of local culture and internet usage habits of target markets.
• In-depth knowledge of search engines and familiarity with social media platforms.
• Flexibility to work on projects outside core expertise as needed and ability to manage multiple projects simultaneously.
• Familiarity with online shopping-related businesses and search trends is desirable.
• Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week.
• Willingness to work with sensitive and potentially disturbing content.

Preferred Qualifications

• Bachelor’s degree and above or equivalent.
• Strong analytical skills, including data analytics, learning ability, problem-solving, adaptability, and attention to detail.
• Proficiency in common productivity software (e.g., Office Suite, Google Workspace).
• Ability to work effectively with cross-functional teams and stakeholders in multiple locations and time zones.

Supporting Wellbeing
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job, which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks, and implications of this unique line of work from the start, so our candidates are well-informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions to ensure a truly person-centered, innovative, and integrated approach.

Commitment to Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.