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19 Sep 2018

Full-timeInfrastructure Engineer – Galway

Ergo – Posted by Ergo County Galway, Ireland

Job Description

You will we working with a world class leading technology company who currently require an Infrastructure Engineer with good experience in Windows, PC Hardware and support of Printers ideally with an ITIL qualification

Key Responsibilities:

● Work autonomously

● Perform incident management on supported products and services.

● User support via ticketing system, email and phone.

● Maintenance of PCs, updates, antivirus etc.

● Participate in 24/5 rota.


● Excellent PC troubleshooting skills.

● Excellent customer service and interpersonal skills.

● Excellent written and oral communication skills.

● Ability to work within deadlines and SLAs.

● Ability to work within a pressurized environment.

● Excellent working knowledge and experience supporting Windows Operating Systems, win7 and win10.

● Experience working with Google suite of applications.

● Experience in network patching and troubleshooting.

● Good working knowledge of PC Hardware.

● Experience supporting PCs and thin clients in a production environment.

● Cisco IP phone and mobile phone setup and troubleshooting,.

● Experience supporting Printers.

● Knowledge of ITIL concepts or an ITIL qualification would be an advantage.


● 2-3 years’ experience in a similar technical support role.

● IT / Computer Science qualification.

How to Apply


Job Categories: Management. Job Types: Full-time.


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