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1 Oct 2021

Full-timeIT Customer Support Specialist | German market

Rentman – Posted by Rentman Utrecht, Utrecht, Netherlands

Job Description

We look for a IT Customer Support Specialist who will serve as the primary point of contact for our German customers. Together with the Support team you offer support and represent Rentman to our customers, but also makes sure the user is heard by the rest of the company. You will be part of an international support (we call it Customer Experience) team. Next to this you are part of our DACH team, with another Support Specialist, a Customer Succes Manager, and two Sales Representatives.

We look for people that love to help people, are tech savvy, teamplayers and able to break down problems into actionable steps. We aim to work smart, creative, and with great collaboration to build a platform that our customers love. You can work fully remote or join us in our Utrecht office. If you see a good fit in this environment, why not send us your introduction now?

 

What you will do

  • You help our customers and answer their questions via phone, email and Zoom
  • Work on improving our customer support and workflows
  • Hosting webinars on Zoom in front of dozens of people? No problem, bring it on!

 

About Rentman

Rentman is one of the fastest growing tech-companies of the Netherlands and a leading software provider for the live event industry. From one-man companies to big event producers, event providers in over 70 countries use our software to realize festivals, concerts, corporate events, and more. Rentman brings together planning and communication for these companies to work more organized and accomplish more in less time.

Rentman is Utrecht based and our international team grew quickly to over 55 people from over 15 countries. Some words we love and identify ourselves with: innovation, collaboration, tech savvy, inclusive, smart, improvement, diversity and commitment. Together we build a platform that our customers love.

 

What you get at Rentman

  • A competitive salary
  • A performance based 13th month
  • A personal training budget
  • Work fully remote. But your are always welcome to work in our office in the heart of Utrecht in The Netherlands. Also permanently.
  • A great work environment in an international team

What we are looking for

  • Fluent German language skills and very good English language skills
  • Up to 1 year experience working with customers
  • HBO level of thinking
  • Zendesk certification, project management skills or experience in the AV rental or event industry is a plus
Don't worry if you don't tick the second and/or last box - let us know why you are the best fit for this role anyway!

How to Apply

Process and how to apply Because of Covid-19 most of us work from home and our hiring process is done via Zoom. All interviews and the assessment can be done from home. Make sure you have a good internet connection and you are good to go!Want to apply? The more we get to know you and why you applied for this job, the better your chances. The first interview is an introduction chat to see if there is a potential match. If we both agree this is the case, you can show us your skills in an assessment. After the assessment, a second interview will follow with your potential Manager and a colleague. A third interview meeting the team can be part of the process.

Job Categories: Communications. Job Types: Full-time. Job Tags: customer service, English, experience, German, and support. Salaries: 20,000 - 40,000.

Job expires in 340 days.

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