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19 Sep 2018

Full-timeLevel 3 Infrastructure Engineer

Ergo – Posted by Ergo Dublin, County Dublin, Ireland

Job Description

HomeCareersLevel 3 Infrastructure Engineer

In this exciting and challenging role you as the Level 3 Infrastructure Engineer will provide IT support services internally to Ergo and externally to client companies. You will provide system level support of multi-user operations systems, hardware and software tools, including installation, configuration, maintenance and support of these systems.

Main Responsibilities:

Communication with customers, staff and all relevant parties
Responding to support calls on client sites
Installing, configuring and troubleshooting of IT related software and hardware.
Provide extended on site support to varied customers, as and when required.
Inform the Ergo helpdesk to raise awareness and ensure a service ticket is opened.
Assume full ownership and responsibility of all allocated support tickets
Ensure strict adherence to SLA when dealing with customer tickets/calls
Perform routine day to day system security checks and backups and produce status reports
Work with other technical staff to ensure connectivity and compatibility between systems
Work with vendors/partners to resolve complex network problems
Document relevant technical information on the existing internal SharePoint portal / CRM package.
Provide technical training to customers
Coach and mentor less experienced IT engineers

Relevant experience from a similar role
Previous client facing experience essential
Appropriate level of competence in documented technical skills

How to Apply

If” Powerful you have become” we want you to apply today!:

Job Categories: Engineering. Job Types: Full-time.


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